Refund & Cancellation Policy

KLG Ancient World operates as an independent heritage-technology research initiative. Financial contributions, developer sponsorships, voluntary donations, and digital quest unlock passes (“Contributions”) initiated on klgancientworld.com or via MythiLens directly support server architecture, academic field travel, and database indexing.

Because voluntary patronage and research donations are deployed directly into technical infrastructure, cloud database licenses, and field expenses:

• Voluntary donations and sponsorships are considered final and non-refundable once the transaction is completed on Razorpay.
• Patrons cannot retroactively cancel a completed one-time contribution once funds have settled.

We provide full refunds under the following technical conditions:

• Duplicate Charges: If a technical timeout or network glitch results in multiple debit charges for the same intended transaction.
• Unauthorized Card Usage: In the event of confirmed fraudulent use of your card, net banking, or UPI credentials, subject to standard bank verification.
• Failed Fulfillment: If payment succeeds on Razorpay but our servers fail to issue the associated digital access, receipt, or profile unlock within 24 hours of notice.

To submit a valid refund request:

1. Email contact@klgancientworld.com or initiate a support chat via WhatsApp at +91 7013225927.
2. Include the original Razorpay Payment ID (pay_xxxxxxxxxxxx), the transaction date, debited amount, and the email address used during checkout.
3. Requests must be lodged within seven (7) calendar days of the transaction timestamp.

• Approved refund requests are submitted to Razorpay within 48 business hours of internal review.
• Refunded capital will credit back to the original payment method (UPI handle, credit/debit card, or bank account) within 5 to 10 working days, subject to your financial institution’s settlement cycles.